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Customer Agreement for OnePlus Care Product

(Hereinafter refer to “Agreement”)

ONEPLUS Care Product provides new solutions for your device. ONEPLUS Care Product shall eliminate your hassle while you using your device. Please read the terms and conditions carefully before you purchase ONEPLUS Care product. (Customer Agreement for ONEPLUS Care Product hereinafter refer to as “Agreement”).

i. Definition:

Terminal device: Terminal device is the product which customer purchases ONEPLUS Care Product to cover.

ii. ONEPLUS Care Product

1. “Screen Protection Plan”: Screen Protection Plan includes a 6-month offer and a 12-month offer. Screen Protection Plan can be purchased with the new terminal device or after terminal device purchase within its purchase period. During the effective period, customer is entitled to replace the damaged device screen caused by accidentally broke, crack with the same new screen in ONEPLUS official service center or authorized service center.

Details:
(1) During effective period, ONEPLUS official service center or authorized service center shall replace the broken or cracked screen caused by accident drop, squeeze, and collision with new same one for free by performing the Screen Protection Plan service. (One-Time Maintenance)
(2) Customer is responsible for repair fee of other spare part (not device screen) with functional problems caused by accident damage.
(3) Screen Protection Plan covers device screen, excluding other spare parts, accessories or freebies.
(4) Customer is responsible for repairing damaged spare part (not device screen) which causes failed damaged screen replacement or failed new screen usage before claiming to use Screen Protection Plan service to replace screen.
(5) Customer is unentitled to request the service of Screen Protection Plan for any screen liquid damage without any screen broken, crack etc.
(6) All the damaged parts tore down from terminal device belongs to ONEPLUS Company.

2. “Extended Warranty”: Extended Warranty includes a 6-month offer and a 12-month offer. Extended Warranty is purchased with the new terminal device or after terminal device purchase within its purchase period. Based on the factory warranty period, Extended Warranty extends the original factory period.
Details:
(1) Extended Warranty extends the device factory warranty for 6 or 12 months, covering the device main part.
(2) Extended warranty covers the inner-warranty repair, excluding device return or exchange.
(3) Extended Warranty covers the device main part, excluding the accessories of device cover, charge, USB, earphone, removable battery or freebies.
(4) Customer is unentitled to use Extended Warranty to repair the accident damaged spare parts, or to repair the defective spare part after expiration date.
(5) Extended Warranty will not cover the new spare parts subjected to unauthorized repair.
(6) All the defective parts tore down from terminal device belongs to ONEPLUS Company.

3. “Accidental Damage Protection Plan”: Accidental Damage Protection Plan is a 12-month offer including 1-time service of Accidental Damage Protection and 1 year Extended Warranty. Accidental Damage Protection Plan is purchased with the new device within its purchase period. During its effective time, customer is entitled to use Accidental Damage Protection Plan to repair the cellphone if the phone condition meets service policy.
3.1 “Accidental Damage Protection(1-time service)”:
Details:
 (1) At a definable time, ONEPLUS official service center or authorized service center shall replace the broken or cracked cellphone part caused by accident drop, squeeze, or liquid damage with new same one for free by performing the Accidental Damage Protection service within maximum repair fee (One-Time Maintenance). (*Maximum Repair Fee: Accidental Damage Protection Service covers maintenance fee, customer should pay the part in excess of the maximum cost.)
(2) Customer is responsible for repair fee of other spare part with functional problems by non-accidental damage.
(3) Accidental Damage Protection covers device accidental damage part, excluding other non-accidental damage parts, accessories or freebies.
(4) Accidental Damage Protection Service will not cover the new spare parts subjected to unauthorized repair.
(5) Accidental Damage Protection Service offers one-time free maintenance within maximum repair fee, but not offers free device exchange.
(6) All the defective parts tore down from terminal device belongs to ONEPLUS Company.
3.2 “Extended Warranty”
 Please refer to article 1, section 2 “Extended Warranty”.

iii. Service Request

During the ONEPLUS Care Product effective period, terminal device with screen accident damage or other mechanical problems is entitled to be repaired by following process.
 1.Customer may, within the ONEPLUS Care Product effective period, utilize the ONEPLUS Care Product service to repair the device by taking terminal device, sales receipt, and this “Agreement” to ONEPLUS official service center or authorized service center (ONEPLUS official service center or authorized service center checks ONEPLUS Care Product sales record of the device first). Customer fetches the device after repair in ONEPLUS official service center or authorized service center.
2. Customer may, within the ONEPLUS Care Product effective period, utilize the ONEPLUS Care Product service to repair the device by couriering terminal device, sales receipt, and this “Agreement” to ONEPLUS official service center or authorized service center (ONEPLUS official service center or authorized service center check ONEPLUS Care Product sales record of the device first). ONEPLUS official service center or authorized service center send the device after repair to customer.
Key Takeaway：Customer shall ensure the device data is fully backed up before repair. ONEPLUS official service center or authorized service center will not be responsible for the device data loss or damage.

iv. ONEPLUS Care Product Effective Period

1. Customer may purchase Screen Protection Plan with new device in ONEPLUS online shop, Screen Protection Plan will be effective from the date of parcel received and be expired in 6 months or 12 months.
2. Customer may purchase Screen Protection Plan with new device or after device purchase in ONEPLUS offline shop, Screen Protection Plan will be effective from the date of purchase and will be expired in 6 months or 12 months.
3. Customer may purchase Extended Warranty in ONEPLUS online or offline shop. Extended Warranty will be effective from the date after factory warranty expiration date and be expired in 6 months or 12 months.

v.Maintenance Notice

1. All damaged or defective spare part tore down from terminal device belongs to ONEPLUS Company, being dealing by ONEPLUS official service center or authorized service center.
2. ONEPLUS official service center or authorized service center technician verifies terminal device and information provided by customer before repair. The ONEPLUS Care Product service will be performed according to the terms and conditions.
3. Screen Protection Plan offers one-time screen replacement. Once Screen Protection Plan service is used, this agreement terminates.
4. Extended Warranty offers unlimited usage. Extended Warranty is expired, the agreement terminates.

vi. Exemption clause

ONEPLUS Company shall not be liable for any cost or loss of following situation:
 1. Customer’s terminal device is not able to be verified whether being covered by ONEPLUS Care Product due to incomplete IMEI or different recorded IMEI.
2. The Customer who purchases ONEPLUS Care Product, and the customer or representatives who is entitled to enjoy ONEPLUS Care Product service commit any deliberate, serious crime.
3. Political action or business action such as manufacturer recalls product, social media exposes product with defect or any product quality problems etc.
4. Cosmetic damage due to normal wear and tear, natural ageing, or dust, condensation, cold, hot or other reasons, including but not limited to scratch, delacquering, rust, cracking etc.
5. Damaged Terminal device (if any perforation, crash, spare part incomplete or separation) cannot be repaired.
6. The normal wear and tear of terminal device, loss of accessories including but not limiting to earphone, SD card, charger, USB, pen etc.
7. Any indirect or incidental loss of the customer who is entitled to enjoy ONEPLUS Care Product.
8. Terminal device functional problems due to system problem or software problem caused by software virus.
9. Deterioration of the terminal device due to man-made damage on purpose. Loss of terminal device caused by theft or other reason. 10. Terminal device is with performance failure during in-warranty period.
11. Deterioration or loss of device due to event of force majeure such as war, hostile behavior, army action, armed conflict, strike, any riot, terrorist activities, and any natural disasters including but not limited to hurricane, flood, earthquake, volcano eruption, tsunami, nuclear reaction or nuclear radiation etc.
12. Damage or loss of the device spare part or any data due to unauthorized teardown, repair in unauthorized service center.
13. Customer requires to use the service after expiration date.
14. Any value reduction after repair.
15. Any financial loss or personal injury due to your device.

vii. Purchase Policy:

1. Customer is entitled to buy same kind ONEPLUS Care Product for one time.
2. Customer is entitled to buy ONEPLUS Care product for terminal device which is intact without any damage.
3. This Plan can be purchased only within 15 calendar days of the original purchase of the Device, and subject to the Device being in its perfect working condition

viii. Agreement termination, ONEPLUS Care Product return or transfer
Customer Agreement may terminate if:

1. ONEPLUS Care Product is expired;
2. Terminal device is repaired, tore down, exchanged by unauthorized party.
3. Customer rents, borrows ONEPLUS Care Product to others, or frauds.
4. Customer damages the terminal device covered by ONEPLUS Care Product deliberately or frauds.
5. Customer requests using the service and it was already performed.

ix. Return and Refund

1. ONEPLUS Care Product purchased in ONEPLUS official service center is not allowed to return without defective device individually.
2. Customer returns ONEPLUS Care Product in the sales channel where purchase it.

x. Exchange and Transfer

1. Terminal device is bound with ONEPLUS Care Product which is not possible to be transferred to another device without device exchange.
2. ONEPLUS Care Product will be transferred to another new same kind terminal device after the old terminal device is exchanged within transfer period, commencement date of ONEPLUS Care Product remains the same.

xi. Dispute Resolution

This agreement is subject to local laws. If there is any dispute about this agreement. All dispute shall be governed by the local court which customer locates.

xii. Agreement signing

I hereby acknowledge that I have read, fully understand and agree to the terms of this agreement. I also affirm the truth of the agreement content and payment of my services.
Customer keeps this agreement and demonstrates the agreement when claim to use the service. Customer agrees ONEPLUS official service center or authorized service center to take back the agreement when the service is performed.

Model: ONEPLUS Care Product:
IMEI: Date of Purchase:
Customer Contact Number: Outlet Name (Stamp): Signature: